FAQ
FREQUENTLY ASKED QUESTIONS
DELIVERY & RETURNS
For complete details on shipping rates, delivery options, and return procedures, please refer to our DELIVERY & RETURNS page.
PRODUCT
Images of products displayed on our website are for illustrative purposes only. The seeds sold are semi-finished products, and the final appearance, taste, and size of the products may vary depending on the grower's expertise, country of cultivation, and growing conditions such as humidity, sun exposure, temperature, fertilization, seed storage conditions, and light deprivation techniques.
As these factors can influence the final crop, the seeds are considered to meet their description and germination potential, with variations in characteristics typical for each variety.
What if a product is not currently available?
If you want to order a product, and it is not in stock, the best thing to do is to sign up for notifications. This way, you will be informed as soon as the product arrives.
What if I would like to order a variety that is not in your assortment?
At MP SEEDS, we are constantly expanding our product range. If you want to order a product or seed variety that we don't currently have, please email us at [email protected], and we'll see what we can do.
Who are the seeds intended for and what level of experience is recommended??
We strive to provide a range of seeds suitable for various skill levels, but we encourage all customers to familiarize themselves with the necessary techniques and guidelines for successful microgreens cultivation to maximize their chances of success.
How do I find out how to grow seeds for microgreens?
If you don't know how to grow microgreens or need full specifications and information about a specific variety, please check the product descriptions, which provide detailed instructions for growing microgreens.
At MP Seeds, we are also committed to supporting you with information, so please visit our BLOG, where you can find a series of articles written by us to make growing microgreens easier.
BULK ORDERS
Can I order seeds in bulk?
Absolutely! We offer bulk ordering options and will provide you with the best possible offer. Please contact us by email at [email protected], by phone at 0048 601 396 141 or 0048 601 963 981 with the specific varieties and quantities you require, along with information about your company and the scale of your operations. This will enable us to offer tailored advice and recommendations. We are excited to work together and look forward to hearing from you!
DISCOUNTS
How can I obtain a discount on my purchases?
To receive discounts or better prices at MP SEEDS, you have several options:
- Sign up for our newsletter to receive a 10% discount on your first purchase in our shop.
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Earn points in our loyalty program and redeem them for discounts. Here's how it works: for every €10 you spend, you earn 1,000 points. You can then exchange your points for discounts as follows:
- 50,000 points = 3% discount
- 100,000 points = 5% discount
- 200,000 points = 10% discount
- 300,000 points = 15% discount
You can find the Loyalty Program Terms and Conditions here.
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Share your thoughts with us! After each purchase, you'll be asked to rate our products and store. For review, you'll get a one-time discount code for €3. You can also leave a review on Google, and we'll thank you with a one-time discount code for €10.
- Another option for better prices is a customized bulk offer. If you require more seeds, please contact us at [email protected], and we will prepare a tailored offer for you.
QUALITY
Do I have a guarantee for the sprouting ratio?
We are committed to your success, every step of the way. MP SEEDS want you to be 100% satisfied with all of our seeds and supplies. If anything you purchase from us proves unsatisfactory, we will replace it or refund the purchase price.
Are the seeds safe for human consumption?
Every batch of sprouting seeds we have in our offer is quality tested and absent of Salmonella and E. Coli bacteria. If you need certification, feel free to contact us via on [email protected], by phone at 0048 601 396 141 or 0048 601 963 981.
CERTIFICATION
Does MP SEEDS offer certified organic microgreens seeds?
Yes, we do! You can find certified organic versions of specific microgreens varieties of our store. All available options can be found in the Organic Microgreens Seeds category. For more information on our certification or to view it, please refer to the article below.⬇️
The Green Stamp of Quality: Understanding the Advantages of ECO Certified Seeds for Microgreens
SPROUTING GUARANTEE
What is the MP SEEDS sprouting guarantee?
If the seeds you purchase from us do not germinate after following our instructions, growing rules and all directions, we will replace them or refund your money. We are committed to your success.
Why is sprouting guarantees so important for microgreens?
We've seen firsthand how crucial good seeds are for microgreens. Your business's success depends on them. Our guarantee means you can trust us to support you, even if the seeds don't sprout as expected.
COMPLAINTS
How can I file a complaint about a product?
If you are not satisfied with our products, you can file a complaint up to 3 months after receiving your seeds. Please email us at [email protected]. To help us process your request efficiently, please provide the following information:
- your order number,
- a detailed description of the problem encountered, particularly in relation to product growth,
- any relevant photos
- and your preferred solution.
Completing all the information in the complaint process will make it easier for us to deal with your complaint. If any information is missing, your complaint may be rejected.
We value your feedback and will be happy to assist you in finding the best resolution to address your concerns. Our team is dedicated to ensuring your satisfaction and providing excellent customer service.
How can I file a complaint about the seeds?
If you have any concerns or issues with our seeds, we take them seriously and are here to assist you. You can firstly just call or write to us on our phone or WhatsApp 0048 601 396 141 to have a consultation.
The second option is to follow these steps to file a complaint:
Email us on [email protected] with the following details:
- Your order number.
- A clear description of what happened and the specific issue you encountered.
- Provide detailed information about how you grew the seeds, including soaking, storage, germination methods, quantity, and amount of watering, temperature, lighting conditions, type of soil, and fertilizers used.
- Please let us know how long you have been growing microgreens and if this is your first time growing this particular variety.
Additionally, please indicate your preferred solution or outcome that would satisfy you.
In the case of incomplete information, we reserve the right to reject the complaint due to lack of information.
Please note that we strive to provide feedback within 14 days and aim to resolve the issue within 2-3 weeks. However, we are committed to addressing your complaint as promptly as possible. Our team will work diligently to assist you and find a suitable resolution.